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Terms and Conditions

Stock Availability

At Maiden Voyage we try to keep all items in stock so we can service your order quickly. If, for any reason, we cannot supply a product immediately we will contact you via email or phone and advise you of the next availability or alternative.

Pricings

All prices listed are in Australian dollars and include GST. We reserve the right to change prices without notice.

Urgent Requests

Should you have a request for an urgent delivery, please contact us, we will do our very best to accommodate you.

Missing Parcels

On the rare occasion that a parcel does not arrive within the prescribed destination time:
    * Check for a courier calling card
    * Contact your local PO or Mail Centre
    * Contact Maiden Voyage

Orders & Confirmation

Once the order has been submitted, you will receive a confirmation email with order details, estimated delivery date and tracking details.

Orders placed before 1pm EST (weekdays) will be dispatched the same day.

Locations outside capital cities and major regional areas may take an additional few days. Remote locations will take longer.

 

Returns & Exchanges

For returns and exchanges, you must contact us within 7 days of purchase date and the item delivered to us within 14 days of the date of delivery.

l  ‘Change of mind’ items, the full amount of the product will be refunded, excluding the initial delivery fee.

l  Exchanging the item for another will be charged the additional postage fee.

l  Returns of faulty items will be fully refunded or you will be forwarded a credit note for your next purchase. To return faulty items, please email us with a photo of the damage. We will then arrange an appropriate procedure.

l  Sale items cannot be refunded or exchanged, unless they are faulty or incorrect.

Maiden Voyage items are not made for “heavy duty” usage, due to their soft leathers. They can certainly be used every day, but they must be treated with love and care.

When you make your order please be aware that some of our products have small natural marks on them. This is part of the unique and natural character of eelskin products.

We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

.Please feel free to contact us at any time if you are less than satisfied with your purchase.
Your satisfaction of our products and the service we provide is very important to us.

Returns Address:

93A SAYERS ROAD, WILLIAMS LANDING, VIC 3027 AUSTRALIA

Privacy & Security

Maiden Voyage uses a Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information.

Maiden Voyage practices safe e–commerce. Privacy is of the utmost importance to Maiden Voyage.  Be assured that your details are fully secure whilst you are accessing our services and purchasing our products. We will only use the information to process your order and provide you with the highest quality service. Maiden Voyage will not sell, rent or lease its customer list to any third party. Information will not be disclosed unless required by law. If at anytime you would like your information removed from our files please contact us.